General Practice

Special Practice Notes

Telephone Messages. These will be relayed to the Doctor as soon as possible. The Doctor will speak to you if required as soon as possible, although this may mean a return phone call when time permits. Prescriptions/Referrals will no longer be issued without appointments.

Short specified appointment times are available daily. At the discretion of the doctors, urgent requests will incur a fee of $20.

Test Results. Your doctor will advise when results are expected to arrive at the practice. Call your doctor to find out your results and what they mean for your care.

Reminder Systems. A computerised reminder system is available and used for follow-up of many medical conditions. The Doctor and patient will agree to its implementation.

Children & Babies. A play area is provided in the waiting area. A full immunisation program, baby check ups and 4 year old health checks are provided for children . Please advise reception staff when making an appointment. Don’t forget to bring your BLUE BOOK!

People with Disabilities. Ramp and side entrance for wheelchairs has been provided and there are two disabled car parks outside the side entrance.

Car Parking. This is available on King William Road, or in our car park at the rear of the building. Entry and exit via King William Road.

Interpreter Services. This service can be provided if requested in advance. Your comments on our medical services are always welcome. We strive to improve for your benefit. Please direct any feedback (positive and constructive) to the Practice Manager.

Patient Privacy. This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Appointments

On arrival please report to the reception and present your Medicare card. When making an appointment by telephone, please indicate clearly the name and address of person to be seen. Appointments are normally of 10- 15 minutes duration but extra time should be booked for more complex problems. Every effort is made to keep to schedule but unfortunately delays do sometimes occur. If you are unable to keep an appointment, please notify the office as soon as possible so that another patient may attend the appointment. Appointments not kept will incur a non-attendance fee.